Smart ID Collar - Matrix Pink

Our GOTCHA! Smart ID Matrix collars are the perfect daily companion for you and your doggo. The reflective seams ensure optimal visibility in the dark and the robust material is the ideal for a true outdoor experience.  Our collars not only score with their unique design, but also set completely new standards in terms of safety and comfort.

Each of our collars has its own GOTCHA! tag with an individual QR code. In our own free-of-charge GOTCHA! Lost & Found App you can create a profile for your pup and be sure that the finder who scans the tag receives all the information needed to quickly reunite you. In addition, you can see the finders´ GEO location in the app and set off straight away.

All collars are made of a robust polyester side and the soft, quick-drying, supple neoprene in one of 6 bold colors on the back. Due to the choice of materials, the collars are ultra-light and particularly comfortable for your dog to wear. They also have a safety ring that prevents them from escaping while the collar is being put on and taken off. The size is infinitely adjustable thanks to the slide.
With the GOTCHA! Smart ID Matrix collars you are well equipped for your next adventure together.

1. Is the collar a tracking device? 
   No, the GOTCHA! Tag is not a tracking device. Tracking devices are much bigger, heavier, need batteries and cost additional fees.
    
2. How does the GOTCHA! Tag work? 
   There is an individual QR code on every tag. You can save all necessary information (your contact, your dogs name/allergies/cammands aso.) in the GOTCHA! App and whenever your dogs GOTCHA! Tag gets scanned the finder will have access to all informtaion you added and you will see the finders GEO location in the app. 
    
3. How do I wash the collar best? 
   Machine wash, 30° C, no tumble drying 

National Delivery Germany

• Delivery in Germany is FREE for purchases over Euro 29.90. For other orders, Euro 4.90 shipping cost will apply.
• While we dispatch your order within 24 hours (subject to availability), the average shipping time is 1-3 working days.
• We use DHL and you will receive an e-mail confirmation when your parcel has been dispatched.

International Delivery

• Standard delivery inside the EU is FREE for purchases over Euro 50.00. For other orders, Euro 9.90 shipping cost will apply.
• Standard delivery for the rest of the world is Euro 20.00. Please notice that a minimum order value of Euro 50.00 is required.
• International Delivery Charges differ for Retail shop owners. Please contact us for delivery charges.
• We use DHL for standard deliveries internationally.
• While we dispatch your order within 24 hours (subject to availability), the average shipping time is 10 - 14 days depending on the country you live in.
• In your e-mail confirmation you will find the tracking number of your parcel so you can track and trace it anytime.

Customs and Import Charges

• Depending on the country you live in, custom or import duties may arise. These charges have to be paid by the recipient of the parcel.
• Please contact your local customs for these charges, so you are not surprised by charges you were not expecting.

Delivery address

Your delivery address can be different from your billing address. So if it is more convenient to deliver to your work address or neighbor, not a problem. But we can not deliver to PO boxes for security reasons.

Order status

You will receive an e-mail to let you know that we received your order and you will receive another confirmation, once the order is dispatched. This will also provide you the information to track the parcel.

Return

If you want to return one or more items, please follow these three steps:

1. Please place the item(s) you wish to return along with the delivers note in a box. 
2. Ensure the package is properly stamped and send it with a shipping company of your choice to the following address:
   LOGISTIK SERVICE NORD e.K. 
   c/o Max & Molly Urban Pets
   Werkstraße 8 
   24955 Harrislee 
   Germany
   

Exchange

If you need a different size or design, please return the unsuitable item for a refund and place a new order.

To return one or more items, please follow these three steps:

1. Please place the item(s) you wish to return along with the delivers note in a box. 
2. Ensure the package is properly stamped and send it with a shipping company of your choice to the following address:
   
   
3. LOGISTIK SERVICE NORD e.K. 
   c/o Max & Molly Urban Pets 
   Werkstraße 8 
   24955 Harrislee 
   Germany

Incorrect or faulty item in the parcel

Customer satisfaction is our highest goal. If we happen to make a mistake, please contact our customer service straight away to resolve any issue.

Please have the following information ready so we can look into it:

• Order number
• The item you meant to receive
• The item you received incorrectly or the item that is faulty
• A description of the fault

We will advise you how to proceed with the return.

Refund

You will receive the refund through the same payment method the purchase was made with.